Terms of Service

What Zircca is and who you contract with

Zircca is case management software for dental labs, provided by FL Marketing Management LLC (Florida, United States). It is contracted per account and billed as a monthly subscription. The dentists a lab works with get free access to their own portal and do not consume plan seats.

The account and who answers for it

Whoever creates the account is its administrator and answers for what the users they invite do. Credentials are personal: sharing one account among several people breaks the record of who did what, which is exactly what settles a dispute later.

Who owns the data

The cases, patients, files, and prices a lab enters belong to that lab. Zircca processes them solely to provide the service: it does not sell them, does not hand them to third parties to use on their own account, and does not use them — nor let them be used — to train artificial intelligence models.

Providing the service does rely on providers that process that data on our behalf and under our instructions: hosting, database, storage, email, billing, and, if the lab turns it on, the model behind the assistant. All of them are listed by name and purpose in the privacy policy, and none may use the data for anything else.

If the account closes, the data can be exported before deletion.

Who is controller and who is processor

For the personal data a lab enters — its dentists' details and its patients' references — the lab is the controller and Zircca the processor: we handle it on their instructions and for nothing else. For the account's own data — who administers it, the email, billing, and browsing on our site — we are the controller.

The data processing agreement (DPA) governing that processing forms part of these terms and is published as a PDF in the footer. By accepting these terms, the lab authorizes the subprocessors published at zircca.com/subencargados and accepts that any addition or replacement on that list will be notified by email before it takes effect.

Complying with the data regulation that applies to the lab's own activity — including the health-data rules of its country — remains the lab's responsibility. What we do on our side is described in the privacy policy and in the DPA.

Trial and billing

A new account starts with a 14-day trial and no card required. When it ends, you pick a plan to keep using it. There are monthly and annual plans, stated in US dollars, and billing is in advance. There is no lock-in: you can cancel whenever you want and the service stays active until the end of the period already paid for.

Any taxes that apply in your country are yours to pay, unless the law requires otherwise.

Refunds

You can request a refund by writing to hola@zircca.com within 5 days of the payment. It is assessed based on the nature of the case: not automatic, but not a maze either. After that window the payment is not refunded, and the service stays active until the end of the contracted period.

Suspension and closure on our side

If we detect malicious use of the platform (attempts to access other accounts' data, abuse of the infrastructure, fraud, or reselling the service), the account is suspended immediately and we notify the administrator to review what happened. Whether the account is reactivated or closed depends on that review.

If a payment fails, suspension is automatic. In that state nothing is lost: you can export your data and files, and once the payment is settled everything goes back where it was.

Interruptions

Zircca relies on third-party providers (hosting, database, storage, email). We do what is reasonable to keep the service available, but we do not guarantee it will never go down. Nothing here replaces keeping backups of the lab's critical information.

Clinical and regulatory use

Zircca organizes a lab's work: it is not a medical device, gives no clinical guidance, and does not replace professional judgment. Complying with the health and health-data regulation that applies to your activity is your responsibility.

Zircca does not store patient names: the field is reduced to initials on save, and the database enforces that. Free-text fields — comments, internal notes, and the note on each job — are not for identifying a patient, and you agree not to use them for that. We cannot filter them without destroying what you did write there, so in those fields the responsibility is yours.

Limitation of liability

Zircca is provided as is, with no warranty that it fits a particular purpose. Our total liability to you is limited to what you paid for the service in the twelve months before the event that gives rise to it, and we are not liable for lost profits or indirect damages. None of this limits what the applicable law does not allow to be limited.

Governing law and disputes

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute is resolved in the state or federal courts located in Florida. None of this removes rights granted to you by the law of your country of residence that cannot be waived by contract.

Changes

If these terms change in a material way, we notify each account's administrators by email before they take effect.