Refund and Withdrawal Policy

The short version

If you sign up for a plan and change your mind, you have 5 business days from the payment to ask us for all of it back. No reason needed and no deductions.

When you can withdraw

• On the first payment of a subscription, and on every payment of an annual plan, both when you sign up and when it renews.
• Within 5 business days of the payment. Monday through Friday count, holidays do not.
• The 14-day free trial does not charge you anything, so there is nothing to refund: if you do not choose a plan, nothing is charged.

What we refund and when

The full amount you paid, including any taxes we charged you, with no deductions. We refund it to the same payment method you used, within 30 calendar days of your request. Your bank may take a few more days to show it.

When you withdraw, the subscription is cancelled. Before closure you can export your data and files from the application itself.

How to request it

Write to hola@zircca.com from the account administrator's email, with the lab's name and the payment date. Just say you want to withdraw: there is no form and no questions. We confirm receipt within 2 business days.

Charges made by mistake

If we charged you twice, the wrong amount, or after you cancelled, we refund that charge in full, with no time limit, even after the 5 days.

After the 5 days

Later monthly payments are not refunded, but there is no lock-in and no penalty: you can cancel whenever you want from the application and the service stays active until the end of the period you already paid for.

If your country's law gives you more

This policy is a minimum. If your country's law gives you a longer term or better conditions, those apply. You can also go to your country's consumer protection authority: in Colombia, the Superintendence of Industry and Commerce (SIC); in Mexico, PROFECO; in Chile, SERNAC.